ASUS laptop automatic restart issues can be due to software issues, virus infections or hardware issues. If you’re experiencing this issue, don’t worry. You can fix it by trying the methods below.
To fix the issue, you can try these seven methods:
Method 1: Remove external devices (if you have any)
Method 2: Run a virus scan
Method 3: Perform a System Restore
Method 4: Update BIOS
Method 5: Disable the Automatically Restart feature
Method 6: Check the Event Viewer
Method 7: Reset your laptop
Method 1: Remove external devices (if you have any)
External devices can be the cause of laptop automatic restart. If you have an external device connected to your laptop, remove it temporarily. After you remove the device, if the issue is gone, it means the cause is the external device.
If you have more than one external device connected, remove them all. After that, if you confirm the issue is due to these external devices, connect them back to the laptop one by one so you can troubleshoot which device is the cause.
Method 2: Run a virus scan
Some viruses are designed to reboot your computer without warning. If your laptop is infected with these viruses, it will keep restarting. Run your antivirus program, and perform a full system scan to see if the laptop is infected with viruses. Once viruses are detected, your antivirus program will remove the viruses automatically.
If you don’t have any antivirus program installed, it’s recommended you search for one on the internet, install it on your laptop and then perform a full system scan.
Method 3: Perform a System Restore
Sometimes the issue can occur after installing incompatible graphics drivers, incompatible applications or failed Windows Update. If that’s your case, performing a System Restore can help fix the issue.
Performing a System Restore will remove apps, drivers and updates installed after a restore point was made. It won’t affect your personal files.
Here’s how to perform a System Restore:
1) Press the Windows logo key, type “restore point” and then click on Create a restore point.
2) Click the System Restore… button.
3) Select Choose a different point and click Next.
4) Select a restore point that was created before the issue occurred and then click Next.
The process may take a while. Once done, restart your computer and check to see if the issue is resolved.
Note: If you haven’t any restore points created before the issue occurred, you can’t perform a System Restore. In that case, you’ll need to roll back graphics card drivers, uninstall incompatible applications or uninstall Windows Update manually.
Method 4: Update BIOS
The automatic restart issue can be caused by outdated BIOS. To fix the issue, you can try to update the BIOS.
ASUS allows their users to update BIOS in Windows. It means you don’t need to enter BIOS Utility for Updating BIOS. This makes it far easier to update.
To update BIOS for your ASUS laptop, you can refer to the steps below.
First, ensure you have MySUS installed. If not, you can download it from Microsoft.
Second, download the BIOS update utility from MyASUS:
a) Launch MyASUS.
b) Select Customer Support -> LiveUpdate -> Latest.
c) Search for BIOS Update for Windows or BIOS Installer for Windows, and then click the download button to download the BIOS update utility and then save it to your computer.
Finally, update BIOS using the BIOS update utility.
If the downloaded BIOS update utility file is an .exe file, double-click on the file and follow the on-screen instructions to install BIOS. If the downloaded file is a .zip file, extract it first then double-click on the executable (.exe) file to install BIOS.
Method 5: Disable the Automatically Restart feature
Sometimes an error could trigger your laptop to restart without warning. If you have the Automatically Restart feature enabled, Windows won’t display the error message instead of restarting. Disable that feature then you’ll know what the error is. After that, you can troubleshoot and fix the specific error according to the error message.
Here’s how to disable the Automatically Restart feature:
1) Press the Windows logo key, type “view advanced system settings” and then select View advanced system settings.
2) In the Startup and Recovery section, click Settings.
3) Uncheck Automatically restart, and then click OK.
4) Restart your computer.
If you still can’t verify what the error is, you can use Event Viewer to get more detailed information about the error. See Method 6.
Method 6: Check the Event Viewer
You can use Event Viewer to check what causes the automatic restart issue. Here’s how:
1) Right-click on the Start menu button and then select Event Viewer.
2) In the left pane, expand Windows Logs and click on System.
3) In the right pane, scroll and locate the error from the list. In the Level column, find something like Warning and then locate the error by the column Date and Time.
4) Once you locate the error, select it then you can get the detailed information about the error.
At the General tab, the detailed information may give you a specific error message that allows you to troubleshoot the error easily. If not, you can search for the Event ID using your preferred browser. Microsoft will introduce detailed information and workarounds for each event on their website. After searching, you can easily find the Microsoft page about that event.
Method 7: Reset your laptop
The last resort here you can try is to reset your laptop. Resetting will reinstall the system but lets you choose whether to keep your files or remove them. Here’s how:
1) Press Win+I keys to open the Settings window.
2) Select Update & Security.
3) Select Recovery, and under Reset this PC, select Get started.
4) Choose from the options. You can choose to keep your personal files or not.
Final Tip
If the issue persists, it’s recommended you take your laptop to a repair shop nearby or contact ASUS customer service to have a further check.
The automatic restart issue can be due to hardware failure, for example, corrupted system memory, overheating CPU and faulty RAM. It’s a little complicated to fix hardware issues, so it’s recommended to have it checked by professionals.
Thank you for reading. If you have any questions, feel free to leave a comment below.