A functioning camera is crucial for Asus laptop users like you. You may need to use it for video calls, virtual meetings or capturing memories and so on. If you’re facing the issue of your Asus laptop camera not working, that can be very frustrating. But don’t worry. In this guide, I’ll walk you through the steps to resolve this frustrating issue.
To resolve the issue, you can try the following methods one by one:
Method 1: Use F10 or Fn + F10 hotkeys
Method 2: Enable Camera in Device Manager
Method 3: Adjust Camera Privacy Settings
Method 4: Reinstall and Update the Camera Driver
Method 5: Close Background Apps
Method 6: Run a Malware Scan for Your Entire System
Method 7: Perform a System Restore
Method 8: Check If It’s A Hardware Related Issue
Method 9: Contact Asus Support
Method 1: Use F10 or Fn + F10 hotkeys
Whenever your Asus laptop camera stops working, the first thing to do is make sure it’s not disabled. Asus laptop allows you to enable/disable the built-in camera using the hotkey F10 or the key combination Fn + F10 (it depends on your laptop model). Sometimes, you might disable the camera by pressing the keys without notice.
So, to resolve the camera not working problem, simply try pressing the F10 key or Fn + F10 keys. After that, check to see if the camera works.
If it doesn’t work, try enabling the camera in Device Manager. Continue to try the next method.
Method 2: Enable Camera in Device Manager
If the camera is disabled, you can enable it in Device Manager. To do so:
1) Open Device Manager.
2) Expand the category ‘Cameras’, then right-click your camera device and select Enable device.
3) Check to see if the camera works normally.
Method 3: Adjust Camera Privacy Settings
If your device and apps are not allowed to access your camera, you’ll see that your camera is not working properly. You need to check the Camera Privacy settings and adjust the settings if needed.
Follow these steps:
1) Press Windows + X keys to open the Quick Link menu.
2) Select Settings.
3) In the Settings window, select Privacy.
4) In the left pane, select Camera. In the right pane, see if ‘Allow access to the camera on this device’ and ‘Allow apps to access your camera’. If they’re off, turn them on manually.
Method 4: Reinstall and Update the Camera Driver
Outdated or incompatible camera drivers can lead to camera not working issues. To resolve your Asus laptop camera not working issue, you can try reinstalling and updating the camera driver:
Firstly, reinstall the Camera driver:
1) Access Device Manager.
2) Expand the category ‘Cameras’, then right-click on your camera device and select Uninstall device.
3) Check the box next to Delete the driver software for this device, then click Uninstall.
4) Select Action in the top menu bar, and select Scan for hardware changes. Then Windows will reinstall the camera driver.
5) Reboot your computer and check to see if your camera works normally.
If your camera doesn’t work, try updating the camera driver:
1) Visit the Asus Download Center page.
2) Enter your Asus laptop model name and press the Enter key.
3) Follow the on-screen instructions to download the latest camera driver.
4) Install the camera driver.
5) Check to see if the camera works.
Pro Tip: To update drivers easily, you can use Driver Easy. The Free version of Driver Easy allows you to update a driver with a few clicks. Go to Driver Easy official website to download the software to help update your camera driver.
Method 5: Close Background Apps
Third-party apps or background processes can sometimes interfere with the camera’s operation. Closing the background apps might help resolve the issue.
1) Press Ctrl + Shift + Esc to open the Task Manager.
2) Close all unnecessary applications running in the background. In the ‘Process’ tab, right-click on the process and click End task.
3) Reboot your computer and check to see if the issue is resolved.
If you suspect third-party apps are causing the issue, consider uninstalling or updating them.
Method 6: Run a Malware Scan for Your Entire System
Malicious software can compromise your camera’s functionality. It’s essential to run a malware scan for your entire system.
Launch your antivirus software to scan your system for malware. If there are any threats detected, the antivirus software will remove them. If you haven’t installed antivirus software on your computer, consider installing one. It’s easy to find a trusted antivirus software online.
Method 7: Perform a System Restore
If you have restore points created before the camera issue occurs, you can perform a System Restore to restore your system to a previous state when your built-in camera was working.
To perform a system restore, follow these steps:
1) Press Windows + S keys, type ‘system restore’ and select Recovery.
2) Click on Open System Restore.
3) Follow the on-screen instructions to restore your system to a previous state when your camera was working.
Method 8: Check If It’s A Hardware Related Issue
Above are the software solutions. If they don’t work, it’s time to check if it’s a hardware related issue.
Some users have reported that using this trick helped them resolve the issue: Use one hand gently to press the right area of the webcam. You can try this too and see if it works for you.
Besides, physically examine the camera for any visible damage. If possible, check and ensure it’s properly connected to the motherboard.
Method 9: Contact Asus Support
If your laptop is still under warranty, you can take your laptop to a Asus repair center near you for a check, or send it back to the vendor.
If none of the above methods resolve the issue, you can contact Asus Support. Visit the official Asus support website and choose to email them for assistance. Be sure to provide all relevant information about your laptop and the camera issue.
Your Asus laptop camera not working can be a frustrating experience, but with the step-by-step solutions provided in this guide, you can troubleshoot and resolve the issue. Hopefully you find this post helpful. If you have any questions, feel free to leave a comment below.