How to Fix Genshin Impact Audio Cutting Out Issues

When you’re playing Genshin Impact, if the audio keeps cutting out, you’ll have a bad game experience. The worst thing could be that the game is not playable. Fortunately, you may be able to fix the problem by following the steps below.

To fix the Genshin Impact audio cutting out issue, you can try the 6 methods below.

Method 1: Run Genshin Impact as administrator
Method 2: Verify integrity of game files
Method 3: Disable audio outputs that you’re not currently using
Method 4: Change your speaker audio channel
Method 5: Update the audio driver
Method 6: Uninstall and reinstall the game

Method 1: Run Genshin Impact as administrator

Running Genshin Impact may help fix the audio cutting out issue. Here’s how:

1) Exit Genshin Impact.

2) Right-click on the shortcut of Genshin Impact and then select Properties.

Tip: If you don’t have the shortcut of Genshin Impact, open Genshin Impact’s installation folder (the default installation location is: C:\Program Files\Genshin Impact\Genshin Impact Game). Inside the installation folder, right-click on the GenshinImpact.exe file and select Properties.

3) Select the Compatibility tab, select the checkbox next to Run this program as an administrator and then click Apply -> OK to save the changes.

how to run genshin impact as administrator

4) Start Genshin Impact, then it will run as administrator.

Method 2: Verify integrity of game files

The problem can be caused by corrupted game files. So, you can try to repair the game files or verify integrity of game files.

If you’re using Genshin Impact launcher, you can repair game files in the Genshin Impact launcher. To do so:

1) Open Genshin Impact launcher.

2) Click Settings from the top right.

3) Click Repair Game Files and then click the Repair Now button.

how to repair genshin impact game files in the Genshin Impact launcher

If you’re using Epic Games Launcher, you can verify integrity of game files. To do so:

1) Open Epic Games Launcher.

2) Go to your Library.

3) Click the three dots next to Genshin Impact.

4) Select Verify from the pop-up menu. The process can take a while. Wait until the process is finished.

how to verify integrity of game files in the Epic Games Launcher

Method 3: Disable audio outputs that you’re not currently using

Some users have reported that disabling audio outputs that you’re not currently using helped them fix the problem. Here’s how:

1) Press Win+X and then select Settings.

2) Select System.

3) Select Sound in the left pane.

4) In the right pane, under the Output section, make sure the output device is selected as the device you’re currently using, and then click on Manage sound devices.

5) Under the Output devices section, disable the audio devices that you’re not using. To disable an audio device, click on it and then click on the Disable button.

disable audio output

Method 4: Change your speaker audio channel

If your speakers are stereo, make sure your speaker audio channel is set to “stereo” instead of something like “7.1 surround”

You can follow these steps to change your speaker audio channel to “stereo”:

1) Press Win+R to open the Run box.

2) Type “mmsys.cpl” in the Run box and press Enter to open the Sound dialog box.

3) Select the Speakers that you’re using and click the Configure button.

4) Select Stereo and then click Next.

set the audio channel to stereo

5) Click Next -> Finish.

Method 5: Update the audio driver

Outdated audio drivers can cause Genshin Impact audio cutting out issues. To fix the problem, you can try to update the audio driver and

You can update the audio driver via Device Manager:

1) Open Device Manager (learn how to access Device Manager).

2) Expand the category “Sound, video and game controllers”, right-click on the audio driver and then select Update driver.

3) Select Search automatically for drivers. Then Windows will update the driver automatically.

Tip: If Windows fails to provide you with a new audio driver, you can download and install the new audio driver from your PC manufacturer’s website or your motherboard’s website.

Method 6: Uninstall and reinstall the game

If none of the above methods works, the last resort you can try is to uninstall and reinstall Genshin Impact.

Firstly, uninstall Genshin Impact via the Control Panel

1) Press Win+R to open the Run box.

2) Type “appwiz.cpl” into the Run box and click OK. Then the Programs and Features window will open.

3) Right-click on Genshin Impact and select Uninstall/Change.

uninstall genshin impact

4) Once done, restart your computer.

Secondly, download and install Genshin Impact and then check to see if the audio cutting out issue is fixed.

Hopefully you find this post helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

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