If you can’t use your webcam and see an ISP Camera Device listed under Other devices in Device Manager with a blue-yellow mark, what does this mean and how can you fix the webcam issue?
ISP stands for Image Signal Processor. If it’s not functioning correctly, it can lead to camera issues. A blue question mark on the device in Device Manager indicates that the exact (device-specific) driver is not installed, and a compatible driver has been installed instead.
To fix your webcam not working issues, you can try to install the exact camera driver for the device. You can do it with one of the following two methods.
Method 1: Reinstall the camera driver
To reinstall ISP the camera driver, you can follow these steps:
1) In Device Manager, right-click on the ISP Camera Device and select Uninstall device.
2) On the pop-up window, click Uninstall to uninstall the device.
3) Click Scan for hardware changes in the top then the driver will be reinstalled automatically.
If the driver doesn’t reinstall, restart your computer to allow Windows to reinstall the driver again.
If Method 1 doesn’t work for you, you can try to update the camera driver with Method 2.
Method 2: Update the camera driver
You can update the camera driver manually or automatically.
To update the camera driver manually, you can go to your laptop’s manufacturer’s website to download the latest driver. The drivers can always be downloaded from the ‘SUPPORT’ page.
You can go to the PC manufacturer’s website to download the drivers. Usually, drivers can be downloaded from the Drivers, Support, or Download section.
Alternatively, you can search “PC model + driver” using your preferred search engine, then you can find the driver download page of your PC directly from the search results.
After updating the driver, check to see if your camera works.
Hopefully you find this article helpful. If you have any questions, feel free to drop a comment below.