Logitech MK320 Keyboard Not Working [Solved]

If your Logitech MK320 wireless keyboard suddenly stops working, that can be frustrating, as you can’t even type in a word. There are multiple causes for the keyboard not to work properly, and the most common cause is a lost connection between the keyboard and the USB receiver. To fix the problem, just try the methods below one by one.

Use the on-screen keyboard if you need to type

Some of the methods may require you to log into Windows. If you can’t type in the password to log into Windows due to the useless keyboard, you can use the on-screen keyboard instead.

When you’re on the login screen, to invoke the on-screen keyboard, you can click on the middle icon on the bottom right corner, then click on the On-screen keyboard option. Then you can type in your password with the on-screen keyboard.

If you’ve logged into Windows and need to type, you can also use the on-screen keyboard. Here’s how to turn on the on-screen keyboard:

1) Right-click on the Start menu and click on Settings open the Settings window.

2) Click on Ease of Access.

3) Click on Keyboard in the left pane, then click the toggle button under “Use the On-Screen Keyboard” to turn on the on-screen keyboard. After that, you can type with the on-screen keyboard.

shows how to turn on the on-screen keyboard

Try these methods

Method 1: Re-plug the USB receiver
Method 2: Try a different USB port
Method 3: Test the USB receiver on another computer
Method 4: Check the battery level
Method 5: Reinstall the keyboard device driver
Method 6: Update the drivers

Method 1: Re-plug the USB receiver

When a wireless keyboard stops working, it’s possible the USB receiver is not plugged into the USB port tightly, so does your MK320 keyboard. You can try to unplug the USB receiver and re-plug it into the USB port, then check to see if the problem resolves.


Method 2: Try a different USB port

If the USB port stops working for some reasons, the USB receiver cannot work properly. In that case, the keyboard will stop working as well. So verify if a non-working USB port is the cause for your MK320 keyboard not to work.

You can plug the USB receiver into another USB port and see if the problem persists. If the problem is gone, it means the USB port is the cause.

If the problem persists with another USB port, the cause can be the receiver or the keyboard. Continue to try other methods.


Method 3: Test the USB receiver on another computer

A damaged USB receiver can cause your MK320 keyboard not to work. To check if the USB receiver is damaged, you can test it on another computer.

If the receiver works on another computer, there’s no problem with the receiver, then move on to try other methods. If the receiver doesn’t work on another computer, it’s damaged. In that case, you’ll need to purchase a new USB receiver.


Method 4: Check the battery level

If the keyboard batteries are at a low level, they cannot support the keyboard to work properly, then you’ll need to replace the batteries with new ones.

You can check the battery level in the Logitech SetPoint software. Here’s how to do it:

1) Launch the Logitech SetPoint Software. If you don’t have the software installed, download it from this link.

2) Click on the My Keyboard tab at the top of the SetPoint Settings window.

3) Click the battery icon on the left toolbar then you can see the Battery Level in the right pane.

a screenshot shows the keyboard battery level

The above methods are hardware troubleshooting related. If there’s no problem with the hardware, then the problem probably is caused by faulty or outdated drivers. Just try the below methods.


Method 5: Reinstall the keyboard device driver

To fix the Logitech MK320 keyboard not working issue, you can try to reinstall the keyboard device driver via Device Manager. To do so:

1) Right-click on the Start menu and then click on Device Manager to open Device Manager.

2) In Device Manager, expand the Keyboards category. Right-click on the keyboard device and select Uninstall device.

a screenshot shows how to uninstall keyboard device driver

4) Once uninstallation is done, reboot your computer and Windows will reinstall the driver automatically. Then check to see if the problem resolves.


Method 6: Update the drivers

If none of the above methods works for the problem, you can try to update the drivers on your computer.

If you don’t have time, skills or knowledge to update the drivers manually, you can do it automatically with Driver Booster. With Driver Booster, you can update the drivers with just a few clicks.

1) Download and install Driver Booster on your computer.

2) Launch it and click SCAN to detect any problem drives on your computer.

3) Click on the Update button next to a driver, then the driver will be downloaded and installed automatically.

Hopefully you find this article helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

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