Your touchpad stops working and the touchpad driver is even missing in Device Manager. This can be frustrating, but not to worry. You’re not alone. Many Windows 10 users have reported this issue as well, and they have resolved their issue with one of the following methods. You can also try the following methods to fix your issue.
Try the following methods one by one until you find the one that works.
Method 1: Run Hardware and Devices troubleshooter
You can run Windows 10 built-in Hardware and Devices troubleshooter to troubleshoot and fix the touchpad driver disappeared issue. The Hardware and Devices troubleshooter can’t be accessible directly from the Settings app on Windows 10 now. You need to access it with the Run box. Here’s how to do it:
1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.
2) In the Run box, type the following:
msdt.exe -id DeviceDiagnostic
Then press the Enter key on your keyboard. After that, the Hardware and Devices troubleshooter will open.
3) Click the Next button then the troubleshooter will scan your computer to detect the hardware problems. Just follow the on-screen instructions to complete the process.
If Method 1 doesn’t help resolve the problem, move on and try Method 2.
Method 2: Show hidden devices in Device Manager
The touchpad entry can be hidden in Device Manager. If that’s the case, you need to unhide it manually. Here’s how to show hidden devices in Device Manager:
1) Open Device Manager.
2) Click the View menu at the top and select Show hidden devices.
3) Click the Action menu and select Scan for hardware changes.
4) Check if the touchpad entry shows up. The touchpad driver can show up as an Unknown Device. Check if you see any Unknown Device listed.
If it shows up, reinstall the device driver by right-clicking on the device and selecting Uninstall device, and restarting the computer. Then check to see if the error is resolved.
If it still doesn’t show up, this method doesn’t work for you. Continue to try Method 3.
Method 3: Update your device drivers
Missing chipset drivers or touchpad drivers can cause the touchpad not showing up in the Device Manager issue. You can try updating the drivers and see if it helps.
To update drivers easily, it’s recommended you use a driver update utility. If you have no idea what driver update utility is trustworthy, Driver Easy is your go to option, which has more than 3 million users around the world.
You can use Driver Easy to detect any problem drivers in a few seconds, then update the drivers with a few clicks. No further computer skills are required. Here’s how to use it to update a driver.
1) Download Driver Easy Free and install it on your computer.
2) Launch the application and click the Scan Now button to detect any problem drivers on your computer.
3) Click the Update button next to the driver you wish to update, for example, the touchpad driver. Then the driver will be downloaded to your computer automatically. Once download is done, you can update the driver easily with the step-by-step guide from Driver Easy.
After updating the drivers, if the touchpad driver missing issue still persists, try Method 4.
Method 4: Restore BIOS to default
The last resort you can try is to restore BIOS to default. The specific steps to restore BIOS vary depending on the computer manufacturer. But you can refer to the steps below to give it a try.
IMPORTANT: Modifying BIOS incorrectly can cause serious system issues. Ensure you know what you’re doing. If not, it’s recommended you contact your laptop manufacturer for help.
1) Enter BIOS.
First, boot your computer. If your computer is already on, restart it.
After booting your computer, on the load screen, you should see a notification telling you what key you can press to access BIOS (F2, DEL, F8, etc.). Keep pressing that key then you can access BIOS.
2) Once you’re in the BIOS, you can press F9 or F5 to bring up a prompt that’ll allow you to restore the BIOS. You can also find the option under the Security tab or the Exit tab.
The name of the option allowing you to restore BIOS varies depending on what motherboard you have. It could be Reset to Default, Load Factory Defaults, Load Setup Defaults, Load Optimized Defaults, etc.
3) Use the arrow key to select Yes, then BIOS will be restored to default.
4) Once done, press the key next to Save and Exit.
5) Reboot your computer and check to see if the problem is resolved.
Hopefully you can fix the touchpad not in Device Manager with the above steps. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.