Origin Could Not Connect to Internet? Here’s How to Fix It!

Whenever you try to open Origin Client, you receive the following message:

Origin Installation requires an internet connection, but we were unable to connect to the internet. Please check your connection and try again. You may also download the latest version of origin here:”

Your internet seems to work properly but what happens? Not to worry. You can fix the error with the methods below. Try these methods one by one until you find the one that works for you.

Method 1: Run the System File Checker tool
Method 2: Install a trusted digital certificate
Method 3: Flush DNS
Method 4: Change your DNS server
Method 5: Reinstall Origin

Method 1: Run the System File Checker tool

Corrupted or missing system files can cause Origin internet connection errors. To fix the
error, you can try running the System File Checker tool to detect and restore the problem system files. To do so:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “cmd” into the Run box, and then press Ctrl+Shift+Enter at the same time to open Command Prompt as administrator.

3) At the command prompt, type the following command, and then press Enter.

sfc /scannow

The “sfc /scannow” command will scan all your system files including the protected system files and replace corrupted files automatically. The process can take a while. Do not close the Command Prompt window until the verification is 100% complete. The result will be shown after the process is finished.

If Method 1 doesn’t work for you, continue to try Method 2.

Method 2: Install a trusted digital certificate

Some users have reported that missing a trusted digital certificate for Origin can cause the “could not connect to internet” error, and manually installing a trusted digital certificate helped fix the error.

Firstly, you can check if the digital certificate issued to Origin is trusted.

1) Go to the Origin installation directory (the default directory is C:\Program Files (x86)\Origin).

2) Locate and right-click on the “Origin.exe” file, and then select Properties.

3) At the Digital Signatures tab, select the Electronic Arts string and then click the Details tab.

4) Check if the digital certificate is trusted from the Digital Signature Information. If it says the digital signature is OK, it means the digital certificate is trusted, then you can skip this method. If not, it means it’s not trusted, then you can follow the below steps to install a trusted digital certificate.

1) Open the DigiCert website where you can download trusted digital certificates.

2) Locate DigiCert Trusted Root G4 with the Serial 05:9B:1B:57:9E:8E:21:32:E2:39:07:BD:A7:77:75:5C, and then click on Download DER/CRT.

3) Once download is done, double-click on the downloaded file named “DigiCertTrustedRootG4.crt” to start installing the digital certificate.

4) Click on Open.

5) Click on Install Certificate…

6) Click Next.

7) Select the option “Place all certificates in the following store” and then click on Browse…

8) Select Trusted Root Certification Authorities.

9) Click Next.

10) Click Finish then the certificate will be imported and installed to your computer.

After installing the new digital certificate, check to see if your Origin can connect to the internet.

If Method 2 doesn’t work for you, continue to try Method 3.

Method 3: Flush DNS

The error can be caused by the culprit DNS server settings. You can try flushing DNS and see if it helps. Here’s how to do it:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “cmd” into the Run box, and then press Ctrl+Shift+Enter at the same time to open Command Prompt as administrator.

3) Type the following commands one at a time. Remember to press Enter after each command.

netsh int ip reset C:\resetlog.txt
ipconfig /flushdns
netsh winsock reset

4) Restart your computer and check to see if the error still occurs. If the error still occurs, try the next method.

Method 4: Change your DNS server

To fix the “Origin could not connect to internet error”, you can try changing the DNS server. Follow these steps:

1) Right-click on the Start menu button at the left bottom of the desktop and select Settings to open the Windows Settings button.

2) Select Network & Internet.

3) Select Ethernet in the left pane and then click on Network and Sharing Center in the right pane.

4) Select Change adapter settings in the left pane.

5) Right-click on the network you’re currently using and select Properties.

6) Double-click on Internet Protocol Version 4 (TCP/IPv4) to open its Properties window.

7) Select Use the following DNS server addresses, then set the DNS server values as follows:

Preferred DNS server: 1.1.1.1
Preferred DNS server: 1.0.0.1

1.1.1.1 is the free public DNS service by Cloudflare company. For more info about it, you can click here to visit the Wikipedia page.

8) Click OK to save the changes.

9) Restart your computer and check to see if the Origin internet error is resolved.

Method 5: Reinstall Origin

If none of the above methods works, the last resort is to reinstall Origin. Note you’ll need to reinstall all games after reinstalling Origin. Be sure you know what you’re doing.

Firstly, uninstall Origin from your computer.

1) Right-click on the Start menu button at the lower left corner of the desktop and select Apps and Features.

2) Click on Origin and click Uninstall. Follow the on-screen instructions to uninstall the program.

Secondly, download and install the latest version of Origin, then launch it to see if the “Origin could not connect to internet” error is resolved.

Hopefully you find the article helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

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