How to Fix Razer Chroma Not Working Issues

Your Razer Chroma keyboard suddenly stops working on Windows? Not to worry. Following are the methods you can use to fix the problem.

There are four methods available below to fix the problem. You can try them one by one until the keyboard works again.

Method 1: Troubleshoot the hardware problem
Method 2: Get the keyboard out of the Demo Mode
Method 3: Reinstall Razer Synapse and the keyboard driver
Method 4: Update the driver for your Razer Chroma keyboard


Method 1: Troubleshoot the hardware problem

Whenever your Razer Chroma stops working, the first thing you should do is to perform a hardware troubleshooting. Check if the problem is caused by a damaged USB port or a damaged keyboard. To do so:

  • Change a USB port

You can try connecting the keyboard to another USB port and see if the keyboard works on another USB port. If the keyboard works on another USB port, then the problem probably is caused by a damaged USB port.

  • Test the keyboard on another computer

If possible, connect the keyboard to another computer and see if it works. If the keyboard works on another computer, then the keyboard probably is the cause. If the keyboard is still under warranty, contact the manufacturer for further assistance. Or you may need to have the keyboard replaced.


Method 2: Get the keyboard out of the Demo Mode

The keyboard won’t respond at all if it’s stuck in the Demo Mode. While the keyboard is plugged in, press & hold the “Ctrl+Caps Lock+Esc” keys at the same time. This will get the keyboard out of the Demo Mode.

After that, check to see if the keyboard works again. Continue to try other methods if it still doesn’t work.


Method 3: Reinstall Razer Synapse and the keyboard driver

Reinstalling Razer Synapse and the keyboard driver may help fix the keyboard not working issue.

To reinstall Razer Synapse, follow these steps:

1) Right-click on the Start menu button and select Apps and Features.

2) Scroll down and locate Razer Synapse. Click on it and then click the Uninstall button.

show how to uninstall razer syapse

3) Restart your computer.

4) Download the latest version of Razer Synapse from this link. Then install it on your computer.

To reinstall the keyboard driver, follow these steps:

1) Right-click on the Start menu button and select Device Manager. Then the Device Manager will open.

2) In Device Manager, expand the category “Keyboards” and right-click on the Razer Chroma keyboard device and then select Uninstall device.

uninstall keyboard device driver

3) Once uninstallation is done, restart your computer then the keyboard driver will install automatically.

4) Check to see if your Razer Chroma keyboard works.


Method 4: Update the driver for your Razer Chroma keyboard

The faulty or outdated keyboard driver can cause your Razer Chroma keyboard not to work. To fix the problem, you can try to update the keyboard driver.

If you have time and computer skills, you can manually update the driver. Just go to the device manufacturer’s website to download the latest version of driver, and install it on your computer.

If you don’t have time or computer skills, you can update the driver automatically with Driver Booster, which allows you to update the driver with just a few clicks.

1) Download and install Driver Booster on your computer.

2) Launch the application and click on SCAN. Then it will scan your computer to detect any problem drivers. After the scan is done, you’ll see a list of the drivers that can be updated.

3) Click on the Update button next to the driver you wish to update. Then the driver will be downloaded and installed automatically.

Hopefully you can fix the Razer Chroma not working issue with the methods above. If you have any questions, feel free to leave a comment below. I’ll get back to you ASAP.

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