Your Razer Chroma keyboard suddenly stops working on Windows? Not to worry. Following are the methods you can use to fix the problem.
There are three methods available below to fix the problem. You can try them one by one until the keyboard works again.
Method 1: Troubleshoot the hardware problem
Method 2: Get the keyboard out of the Demo Mode
Method 3: Reinstall Razer Synapse and the keyboard driver
Method 1: Troubleshoot the hardware problem
Whenever your Razer Chroma stops working, the first thing you should do is to perform a hardware troubleshooting. Check if the problem is caused by a damaged USB port or a damaged keyboard. To do so:
- Change a USB port
You can try connecting the keyboard to another USB port and see if the keyboard works on another USB port. If the keyboard works on another USB port, then the problem probably is caused by a damaged USB port.
- Test the keyboard on another computer
If possible, connect the keyboard to another computer and see if it works. If the keyboard works on another computer, then the keyboard probably is the cause. If the keyboard is still under warranty, contact the manufacturer for further assistance. Or you may need to have the keyboard replaced.
Method 2: Get the keyboard out of the Demo Mode
The keyboard won’t respond at all if it’s stuck in the Demo Mode. While the keyboard is plugged in, press & hold the “Ctrl+Caps Lock+Esc” keys at the same time. This will get the keyboard out of the Demo Mode.
After that, check to see if the keyboard works again. Continue to try other methods if it still doesn’t work.
Method 3: Reinstall Razer Synapse and the keyboard driver
Reinstalling Razer Synapse and the keyboard driver may help fix the keyboard not working issue.
To reinstall Razer Synapse, follow these steps:
1) Right-click on the Start menu button and select Apps and Features.
2) Scroll down and locate Razer Synapse. Click on it and then click the Uninstall button.
3) Restart your computer.
4) Download the latest version of Razer Synapse from Razer’s official website. Then install it on your computer.
To reinstall the keyboard driver, follow these steps:
1) Right-click on the Start menu button and select Device Manager. Then the Device Manager will open.
2) In Device Manager, expand the category “Keyboards” and right-click on the Razer Chroma keyboard device and then select Uninstall device.
3) Once uninstallation is done, restart your computer then the keyboard driver will install automatically.
4) Check to see if your Razer Chroma keyboard works.
Hopefully you can fix the Razer Chroma not working issue with the methods above. If you have any questions, feel free to leave a comment below. I’ll get back to you ASAP.