All your web browsers (Chrome, Firefox, Edge, etc.) freeze and crash on Windows 10? Not to worry. The issue is easy to fix.
Following are the five possible solutions you can try. Try them all to see if you can fix the one that works for you.
Method 1: Run the System File Checker tool
The problem can be caused by corrupted system files. You can run the Windows 10 built-in System File Checker tool to detect and repair the corrupted files. Here’s how to do it:
1) Press Win+R keys to open the Run box.
2) Type “cmd” into the Run box, and then press Ctrl+Shift+Enter keys at the same time to open Command Prompt as administrator.
3) At the command prompt, type the following command, and then press Enter.
The “sfc /scannow” command will scan all your system files including the protected system files and replace corrupted files automatically. The process can take some time. Do not exit until the verification is 100% complete. After the verification process is done, you’ll see the result displayed on the screen.
If Method 1 doesn’t work for you, continue to try Method 2.
Method 2: Run a malware scan of your entire system
Some malware can cause web browsers to crash unexpectedly. You can try to run a malware scan of your entire system and check if your computer is infected with malware.
If you already have anti-malware software installed, just launch it to run a full scan of your system. If not, you may want to download and install one. If you have no idea what anti-malware software you can use, you can try the well-known MalwareBytes.
If Method 2 doesn’t work for you, continue to try Method 3.
Method 3: Update your device drivers
To fix web browsers crashing issues, you can try updating your device drivers especially the network drivers and the graphics card drivers.
You can download and install the latest drivers from your PC manufacturer’s website. Usually, drivers can be downloaded from the Drivers, Support or Download section.
Alternatively, you can search “PC model + driver” using your preferred search engine, then you can find the driver download page of your PC directly from the search results.
4) After updating the drivers, reboot your computer and see if the issue is fixed.
If Method 3 doesn’t work for you, try Method 4.
Method 4: Reset network settings
Problem networks can be the cause of the browsers crashing issues. To fix the issue, you can try resetting network settings. To do so:
1) On your keyboard, press Win+R (the Windows logo key and the R key) to invoke the Run box.
2) Type “cmd” into the Run box.
3) On your keyboard, press Shift+Ctrl+Enter to open Command Prompt as administrator.
4) At the Command Prompt window, copy and paste the following commands, one line at a time, followed by Enter:
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
5) Reboot your computer and check to see if you’re still facing the issue.
If the issue still persists, try Method 5.
Method 5: Check if RAM is faulty
If your computer’s RAM is faulty, it can lead to application crashes. So if none of the above methods works, the last resort you can try is to check if RAM is faulty. To do that, you can use the Windows built-in RAM testing tool:
1) On your keyboard, press Win+S (the Windows logo key and the S key) to bring up the search box.
2) Type “Windows Memory Diagnostic” into the search box and then press Enter. Then the Windows Memory Diagnostic window will pop up.
3) Click on Restart now and check for problems.
4) Once your computer restarts, the Windows Memory Diagnostics Tool will start testing your RAM. On the computer screen, you’ll see a progress bar and a “Status” message informing you if any problems have been detected during the process.
The process may take several minutes. Just wait until the process is done. Once done, your computer will restart again and return to the Windows desktop. After you log in to Windows, you can follow these steps to check the test result:
1) Right-click on the Start button at the bottom left corner of the desktop and select Event Viewer.
2) At Event Viewer, expand Windows Logs and click on System, and then click on Find… in the right pane.
3) Type “memorydiagnostic” into the find box and click on Find Next. Then you’ll see the result displayed at the bottom of the window.
If the result says your RAM has errors, you’ll need to take it to IT professionals to have a further check or replace it with a new RAM.
Hopefully you find the article helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.