How to Fix Microsoft Store Page Could Not be Loaded

Recently, many Windows 10 users have reported they ran into the Microsoft Store problem: Page could not be loaded. Please try again later (error code 0x80131500 or 0x00000194). I’m one of them. So you’re not the only one who has this problem. To fix the problem, you can try the methods in this post which solved my Microsoft Store page not loading issue.

The Microsoft Store Page not loading problem usually is caused by incorrect internet connections. And many issues can cause incorrect internet connections. To fix the problem, you may need to try multiple methods. Six methods are included below. You can try them one by one until you find the one that works for you.

Method 1: Disable the proxy (worked for me)

If you use proxy in Windows 10, you can run into the Microsoft Store Page could not be loaded problem. You can disable the proxy to make Microsoft Store work again. To do so:

1. On your keyboard, press Win+S ( the Windows logo key and the S key) at the same time to open search.

2. Type ‘setting’ into the search box and click on Settings.

open settings

3. Select Network & Internet.

network internet

4. In the left pane, select Proxy. In the right pain, scroll down to ‘Manual proxy setup’, and ensure Use a proxy server is off. If it’s on, click the toggle button to turn it off then check to see if the Microsoft Store not loading problem is resolved. If it’s already off, move to Method 2.

ensure use a proxy server is off

Method 2: Enable TLS 1.2

TLS (Transport Layer Security) is an encryption protocol that protects communications on the Internet, and TLS 1.2 is a newer version. TLS 1.2 is probably enabled automatically in Windows 10 System, but if it’s disabled on your system, the problems can occur. To fix the problem, you can check if TLS 1.2 is enabled and enable it if it’s disabled. To do so:

1. On your keyboard, press Win+S ( the Windows logo key and the S key) at the same time to open search.

2. Type ‘internet options’ into the search box and click on Internet Options to open the Internet Properties dialog box.

open internet options

3. Select the Advanced tab, and scroll down until you see TLS 1.2. Ensure the checkbox next to USE TLS 1.2 is checked. If it’s not checked, click to check it and click OK to save the changes, then check to see if the Microsoft Store page not loading issue is resolved.

If Method 2 doesn’t work for you, try Method 3.

Method 3: Change DNS server addresses

Changing DNS addresses can resolve the Microsoft Store Page could not be loading problem. Here’s how to change DNS in Windows 10.

1. On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2. Type ‘ncpa.cpl‘ into the Run box and click OK to open the Network Connections window.

open network connections command

3. Double-click on the Internet connection you’re currently using.

4. On the pop-up window, click Properties.

5. Double-click Internet Protocol Version 4 (TCP/IPv4).

internet protocol version

6. Select Use the following DNS server address.

Set the Preferred DNS server as 8.8.8.8
Set the Alternate DNS server as 8.8.4.4

8.8.8.8 and 8.8.4.4 are Google public DNS servers. You can use them safely.

7. Click OK to save the changes.

8. Check to see if the Microsoft Store page not loading issue is resolved.

Method 4: Reset the Microsoft Store cache

The Microsoft Store page not loading issue can be due to large Microsoft Store cache. To fix the problem, you can try to reset the Microsoft Store cache.

You can follow these steps to reset the Microsoft Store cache.

1. On your keyboard, press Win+S ( the Windows logo key and the S key) at the same time to open search.

2. Type ‘wsreset’ into the search box and click on wsreset (Run command) to reset the Windows Store cache.

3. Restart your computer and check to see if the Microsoft Store page not loading issue is resolved.

Method 5: Reset Microsoft Store

Resetting Microsoft Store should be a must way to try to resolve any Microsoft Store issues. So to fix the Microsoft Store Page could not be loaded problem, try to reset Microsoft Store on your computer. Follow these steps:

1. On your keyboard, press Win+S ( the Windows logo key and the S key) at the same time to open search.

2. Type ‘microsoft store’ into the search box. On the pop-up menu, click App settings in the right side to open the Microsoft Store settings window.

open microsoft store app settings

3. Scroll down until you see Reset. Click the Reset button to reset the Microsoft Store.

reset microsoft store

4. Check to see if the Microsoft Store not loading issue is resolved.

Method 6: Run Windows 10 Microsoft Store Troubleshooter

The last method to fix the problem you can try is run the Microsoft Store Troubleshooter. After you run Microsoft Store Troubleshooter, Windows will tell you what the possible causes are. Then you can troubleshoot and fix the problem.

You can follow these steps to run Windows 10 Microsoft Store Troubleshooter.

1. On your keyboard, press Win+S ( the Windows logo key and the S key) at the same time to open search.

2. Type ‘settings’ into the search box and click on Settings.

open settings

3. Select Update & Security.

update security

4. In the left pane, select Troubleshoot. Then in the right pane, click on Additional troubleshooters.

microsoft store troubleshoot

5. Scroll down and select Windows Store apps. Then click Run the troubleshooter.

windows store troubleshooter

6. Windows will take one or two minutes to detect the problem. Once the detecting process is finished, click Next and check what the possible causes are.

microsoft store troubleshooting process

Hopefully you find the above methods helpful to resolve your Microsoft Store not loading issue. If you have any questions, ideas or suggestions, feel free to leave a comment below.

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