[Solved] Genshin Impact Won’t Launch

Genshin Impact won’t launch on your Windows PC? Not to worry. You can fix it with the methods in this post. There are multiple reasons for the Genshin Impact not launching issue. Try the below methods one by one then you can find the one that resolves the problem.

Method 1: Make sure your computer meets the minimum requirements

When troubleshooting the Genshin Impact not launching issue, the first thing you should do is make sure your computer meets the minimum requirements to play the game. If your computer doesn’t meet the minimum requirements, you can’t even launch the game.

The minimum requirements to play Genshin Impact is as follows:

  • Operating system: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
  • Processor: Intel Core i5 or equivalent
  • Memory: 8 GB RAM
  • Graphics card: NVIDIA® GeForce® GT 1030 and higher
  • DirectX version: 11
  • Storage: At least 30 GB of space

To check the information about the operating system, processor, memory, graphics card and the storage, you can follow these steps:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “msinfo32” into the Run box and click on the OK button, then the System Information window will open.

open system information

Once the System Information window opens, you can get the information you need.

To check the DirectX version your system has, you can follow these steps:

1) Open the Run box again.

2) Type “dxdiag” into the Run box and click OK to open the DirectX Diagnostic Tool.

open directx diagnostic tool

3) On DirectX Diagnostic Tool, you can get the DirectX Version (shown as below screenshot).

the screenshot shows the directx version

After you get all the information, you’ll know if your system meets the minimum requirements to play Genshin Impact. If it meets the requirements but you’re still facing the not launching issue, move on to try other methods.

Method 2: Update graphics card drivers

To fix the problem, you can try updating the graphics card driver to the latest version.

You can easily update the driver with Driver Easy, which allows you to update drivers with just a few clicks. Driver Easy has the Free version and the Pro version. You can update the graphics card driver with the Free version. But with the Pro version, you’ll get full support and 30-day money back guarantee.

1) Download Driver Easy then install it on your computer.

2) Launch it and click Scan Now, then Driver Easy will scan your computer and detect any outdated drivers on your computer.

3) Click the Update button next to the graphics card driver, then the driver will be downloaded automatically. Once the driver is downloaded, you can install the driver manually with the step-by-step guide. If you want the driver to install automatically, you can go Driver Easy Pro.

Method 3: For FACEIT Anti-Cheat users

Many people have reported that FACEIT Anti-Cheat stopped them playing Genshin Impact, and they had to uninstall FACEIT to launch the game. So if you have FACEIT Anti-Cheat running, the program can be the reason for the Genshin Impact not launching issue.

Why can FACEIT Anti-Cheat cause Genshin Impact not to launch? The most common cause is a program file being blocked which conflicts with FACEIT.

To fix the problem, the easier method is to uninstall FACEIT. But if you don’t want to uninstall FACEIT, you can figure out which program the blocked file comes from, then uninstall that program.

Uninstalling FACEIT can be easy. But if you have not idea how to do it, you can follow these steps:

1) On your keyboard, press Win+I (the Windows logo key and the I key) to open the Settings window.

2) Click on Apps.

3) Click on Apps & features in the left pane, then in the right pane, scroll down to locate FACEIT Anti-Cheat. Click on it then click the Uninstall button to uninstall the program.

uninstall faceit

If you want to keep FACEIT, you can follow these steps to find out which program the blocked file comes from.

1) Open File Explorer.

2) Go to C:/Program Files/FACEIT AC.

3) Open and check the “service.log” file, then you can see if there are any blocked files.

4) Once you find the blocked file, search on Google with the blocked file name, that will probably tell you which program the file comes from. Then you can determine if you uninstall the program or not.

Method 4: Disable unnecessary services

Some Microsoft non-related services can conflict with Genshin Impact. You can disable the unnecessary services and see if the problem resolves. To do so:

1) Open the Run box.

2) Type “msconfig” into the Run box and click OK to open System Configuration.

open system configuration

3) Click on the Services tab and tick Hide all Microsoft services, and then click on Disable all. After that, the Microsoft non-related services will be disabled.

disable microsoft non-related services

4) Click Apply -> OK to save the changes.

5) Reboot your computer and see if you can launch Genshin Impact successfully.

Method 5: Run System File Checker

Corrupted Windows files can cause Genshin Impact not to launch. You can run System File Checker to check and repair the corrupted Windows files. To do so:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “cmd” into the Run box, and then press Ctrl+Shift+Enter at the same time to open Command Prompt as administrator.

opem command promt as administrator

3) Type the following command and then press the Enter key on your keyboard. The command will scan the protected system files and replace the corrupted system files if there are any.

sfc /scannow

run system file checker

Note that the scan process will take some time. Please wait until the verification is 100% complete.

Method 6: Allow Genshin Impact through Firewall

If Windows Firewall blocks the launcher, you’ll experience the Genshin Impact not launching issue. In that case, you’ll need to change the Firewall settings manually to allow Genshin Impact through the Firewall.

Here’s how to allow Genshin Impact through Firewall:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “control panel” into the Run box and click OK to open the Control Panel.

open control panel

3) View by Large icons and select Windows Defender Firewall.

click on windows defender firewall

4) Click on Allow an app or feature through Windows Defender Firewall in the left pane.

5) Click on Change settings.

6) Find launcher.exe from the list. If the checkbox next to it is not ticked, tick it, then also tick the checkboxes expressing to allow both Public and Private networks.

7) Click OK to save the change.

8) Restart your computer and check to see if you can launch Genshin Impact.

Method 7: Check for Windows Update

To fix the problem, you can check and install the latest Windows Update. A new Windows Update could fix some system issues and software issues like game not launching issues.

You can follow these steps to check and install the latest Windows Update:

1) On your keyboard, press Win+I (the Windows logo key and the I key) at the same time to open the Settings window.

2) Click on Update & Security.

3) Click on Windows Update and then click on Check for updates. The system might ask you to restart your computer during the update process. Just restart your computer if you need.

4) Once the update is done, restart your computer and check to see if the problem resolves.

Method 8: Switch to the dedicated GPU

If your computer has more than one GPU: an integrated and a dedicated one, the Genshin Impact not launching issue can occur, because your computer may be using the integrated GPU (for example, Intel Graphics Card) instead of the dedicated GPU. The integrated GPU is less powerful than the dedicated GPU and can cause poor game performance and crashing issues.

If that’s the case, you can try switching the game to the dedicated GPU and check to see if it helps.

Here’s how to do it:

1) On your keyboard, press Win+I (the Windows logo key and the I key) at the same time to bring up the Windows Settings window.

2) Select System.

3) Select Display on the left side and then click on the Graphics settings link on the right side.

4) Click on the Browse button under Graphics performance preference.

5) Find and select the executable file of Genshin Impact (GenshinImpact.exe) and then click Add. The default location of the file is: C:\Program Files\Genshin Impact\Genshin Impact Game.

6) Click on the Options button to bring up the Graphics preference window.

7) At the Graphics preference window, select High performance, and then click on the Save button.

8) Check to see if you can launch Genshin Impact.

Method 9: Turn Genshin Impact back to DirectX 11

Some Windows 10 users have reported that Genshin Impact was crashing with DirectX 12, which is installed on Windows 10 by default. If you have DirectX 12 installed, to fix the problem, you can try turning Genshin Impact back to DirectX 11.

You can force Genshin Impact to run with DirectX 11 by following these steps:

1) Right-click on the shortcut of Genshin Impact and select Properties.

2) Copy and paste the following command to the Target field:

“C:\Program Files\Genshin Impact\Genshin Impact Game\GenshinImpact.exe” -window-mode exclusive -screen-quality Fastest -force-d3d11

3) Click OK -> Apply to save the changes.

4) Check to see if you can launch Genshin Impact without any errors.

Hopefully you find the above methods helpful to fix the Genshin Impact not launching issue. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

32 thoughts on “[Solved] Genshin Impact Won’t Launch”

  1. Hey! I also already following the methods that you gave. But unfortunately it’s still cannot open, i don’t know what’s happening 🙁 i already update my windows, adding more storages. But it still cannot open.. I’m so sad 🙁

    Reply
  2. I bought the game from Epic Games, even though I tried all the options, I still can’t open the game.
    After clicking “Launch”, the game closes on the “WARNING: READ BEFORE PLAYING” screen.

    Reply
  3. someone needs to fix this issue asap cause the day after the 1.6 launch, the game is no longer working for me- i keep getting some retarded “Register Error” thing from some update/installation thing the game is going through, which is buggy in and of itself because i already installed 1.6 and played just fine wednesday. Thursday, there’s no work. And here’s the biggest issue: I JUST PAID $10 FOR THE BP BATTLEPASS! So for the game to SUDDENLY stop working the very next game is not just annoying, its a serious issue that needs to be resolved! And i’ve done everything- reinstalled, repair, restarted my computer, etc. I even system restored to tuesday when it last worked and STILL NOTHING’S CHANGED! SOMEONE PLEASE HELP!!!

    Reply
  4. Hi I have downloaded Genish Impact from epic games but i am facing a problem when i am launching the game It’s showing Application error

    Reply
  5. For me, the game loads up and there’s a white screen for a bit. Then you can see the Genshin impact mouse, but then the screen goes black and you can hear the opening music from the game. Then my mouse wont move anymore and eventually it just crashes or tries to restart it. Ive tried this 3 times but it keeps happening

    Reply
  6. I have the game , an account , the right amount of storage and device, but nothings working. I’ve been trying for months just to fix my problem;
    When I put in my log-in on the start up screen it doesn’t do anything. I’ve been doing whatever I could, yet this problem isn’t being fixed. Any advice? ( also I’ve tried all of the solutions you’ve listed.

    Reply
  7. For me, the game loads up and there’s a white screen for a bit. Then you can see the Genshin impact mouse, but then the screen goes black and you can hear the opening music from the game. Then my mouse wont move anymore and eventually it just crashes or tries to restart it. Ive tried this 3 times but it keeps happening…

    Reply
  8. My genshin impact wont launch, well it launches but once it opens the game and goes black, and immediately exits the game. I’ve tries all the ff. methods but it still doesn’t work

    Reply
  9. I have an issue where every time I press the “Launch” button for Genshin on my PC, the screen turns black and crashes. Then, once my computer returns to normal, there is a pop up with a black screen that says that a crash occurred. I’ve tried everything suggested above in the article and the comments to launch the game and it is still not working. Can someone please help?

    Reply
  10. I can launch the game and I get to the scene where you are supposed to pick which character you want to play. I can click which one I want but it wont let me go any further. I also got my copy from epic games.

    Reply

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