Genshin Impact Won’t Launch? Here’s how to fix it.

Genshin Impact won’t launch on your Windows PC? Not to worry. You can fix it with the methods in this post. There are multiple reasons for the Genshin Impact not launching issue. Try the seven methods below one by one then you can find the one that resolves the problem.

Method 1: Make sure your computer meets the minimum requirements

When troubleshooting the Genshin Impact not launching issue, the first thing you should do is make sure your computer meets the minimum requirements to play the game. If your computer doesn’t meet the minimum requirements, you can’t even launch the game.

The minimum requirements to play Genshin Impact is as follows:

  • Operating system: Windows 7 SP1 64-bit, Windows 8.1 64-bit or Windows 10 64-bit
  • Processor: Intel Core i5 or equivalent
  • Memory: 8 GB RAM
  • Graphics card: NVIDIA® GeForce® GT 1030 and higher
  • DirectX version: 11
  • Storage: At least 30 GB of space

To check the information about the operating system, processor, memory, graphics card and the storage, you can follow these steps:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “msinfo32” into the Run box and click on the OK button, then the System Information window will open.

open system information

Once the System Information window opens, you can get the information you need.

To check the DirectX version your system has, you can follow these steps:

1) Open the Run box again.

2) Type “dxdiag” into the Run box and click OK to open the DirectX Diagnostic Tool.

open directx diagnostic tool

3) On DirectX Diagnostic Tool, you can get the DirectX Version (shown as below screenshot).

the screenshot shows the directx version

After you get all the information, you’ll know if your system meets the minimum requirements to play Genshin Impact. If it meets the requirements but you’re still facing the not launching issue, move on to try other methods.


Method 2: Update graphics card drivers

The problem can be caused by outdated graphics card drivers. So to fix the problem, you can try updating the graphics card driver to the latest version.

You can update the graphics card driver manually, or update the graphics card driver automatically.

To update the graphics card driver manually, you can go to the PC manufacturer’s website to download the latest version of graphics card driver.

Updating drivers manually takes time. If you don’t want to spend much time on this, you can use a third-party update utility to help you. Driver Booster is one of the best driver update utilities you can use, which allows you to update the graphics card driver with just two clicks.


Method 3: For FACEIT Anti-Cheat users

Many people have reported that FACEIT Anti-Cheat stopped them playing Genshin Impact, and they had to uninstall FACEIT to launch the game. So if you have FACEIT Anti-Cheat running, the program can be the reason for the Genshin Impact not launching issue.

Why can FACEIT Anti-Cheat cause Genshin Impact not to launch? The most common cause is a program file being blocked which conflicts with FACEIT.

To fix the problem, the easier method is to uninstall FACEIT. But if you don’t want to uninstall FACEIT, you can figure out which program the blocked file comes from, then uninstall that program.

Uninstalling FACEIT can be easy. But if you have not idea how to do it, you can follow these steps:

1) On your keyboard, press Win+I (the Windows logo key and the I key) to open the Settings window.

2) Click on Apps.

3) Click on Apps & features in the left pane, then in the right pane, scroll down to locate FACEIT Anti-Cheat. Click on it then click the Uninstall button to uninstall the program.

uninstall faceit

If you want to keep FACEIT, you can follow these steps to find out which program the blocked file comes from.

1) Open File Explorer.

2) Go to C:/Program Files/FACEIT AC.

3) Open and check the “service.log” file, then you can see if there are any blocked files.

4) Once you find the blocked file, search on Google with the blocked file name, that will probably tell you which program the file comes from. Then you can determine if you uninstall the program or not.


Method 4: Disable unnecessary services

Some Microsoft non-related services can conflict with Genshin Impact. You can disable the unnecessary services and see if the problem resolves. To do so:

1) Open the Run box.

2) Type “msconfig” into the Run box and click OK to open System Configuration.

open system configuration

3) Click on the Services tab and tick Hide all Microsoft services, and then click on Disable all. After that, the Microsoft non-related services will be disabled.

disable microsoft non-related services

4) Click Apply -> OK to save the changes.


Method 5: Run System File Checker

Corrupted Windows files can cause Genshin Impact not to launch. You can run System File Checker to check and repair the corrupted Windows files. To do so:

6) Reboot your computer and see if you can launch Genshin Impact successfully.

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “cmd” into the Run box, and then press Ctrl+Shift+Enter at the same time to open Command Prompt as administrator.

opem command promt as administrator

3) Type the following command and then press the Enter key on your keyboard. The command will scan the protected system files and replace the corrupted system files if there are any.

sfc /scannow

run system file checker

Note that the scan process will take some time. Please wait until the verification is 100% complete.


Method 6: Allow Genshin Impact through Firewall

If Windows Firewall blocks the launcher, you’ll experience the Genshin Impact not launching issue. In that case, you’ll need to change the Firewall settings manually to allow Genshin Impact through the Firewall.

Here’s how to allow Genshin Impact through Firewall:

1) On your keyboard, press Win+R (the Windows logo key and the R key) at the same time to invoke the Run box.

2) Type “control panel” into the Run box and click OK to open the Control Panel.

open control panel

3) View by Large icons and select Windows Defender Firewall.

click on windows defender firewall

4) Click on Allow an app or feature through Windows Defender Firewall in the left pane.

5) Click on Change settings.

6) Find launcher.exe from the list. If the checkbox next to it is not ticked, tick it, then also tick the checkboxes expressing to allow both Public and Private networks.

7) Click OK to save the change.

8) Restart your computer and check to see if you can launch Genshin Impact.


Method 7: Check for Windows Update

To fix the problem, you can check and install the latest Windows Update. A new Windows Update could fix some system issues and software issues like game not launching issues.

You can follow these steps to check and install the latest Windows Update:

1) On your keyboard, press Win+I (the Windows logo key and the I key) at the same time to open the Settings window.

2) Click on Update & Security.

3) Click on Windows Update and then click on Check for updates. The system might ask you to restart your computer during the update process. Just restart your computer if you need.

4) Once the update is done, restart your computer and check to see if the problem resolves.

Hopefully you find the above methods helpful to fix the Genshin Impact not launching issue. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

Leave a Comment