When you pair your Bluetooth headphones or headset with your Windows 10 PC and notice terrible audio quality, it can be frustrating. Don’t worry; you can try the methods below to fix the error.
Method 1: Select the high quality option
When you get poor quality sound from your bluetooth headphones or headset, it’s possible that the low quality option is selected. In that case, you just need to uncheck the poor quality option and select the high quality option instead.
Here’s how to do it:
1) Right-click on the speaker icon on the right task bar and select Sounds.
2) In the Playback tab, you can see the Headset Hands-Free (the low audio quality option) is set as the default device. Just unselect it and select Headphones Stereo (the high audio quality option) as the default device.
If the Stereo option is not available, you can follow these steps to re-add the bluetooth device again.
2a) Press Win+I keys to open the Windows Settings window.
2b) Select Devices.
2c) In the left pane, select Bluetooth & other devices, then in the right pane, click on Add Bluetooth or other device.
2d) Click on Bluetooth to connect your bluetooth headphones\headset with PC. Follow the additional instructions when they appear, then select Done.
2f) Once adding the device, make sure the Stereo option is selected.
3) Select Apply->OK to save the changes.
4) Restart your computer and your bluetooth audio quality issue should be fixed.
Windows 10 creates two devices when you connect your headsets with the PC. One is the Headset, the other one is the Headphones.
If Headset is selected as default device, you can use the headphones and the integrated microphone at the same time. But you’ll get poor sound quality from the headphones, because there isn’t enough bandwidth for both audio output and input.
If Headphones are selected as the default device, you just can listen to sound from your bluetooth headset, but cannot speak via the integrated microphone. But you’ll get high sound quality.
Which option should you select? It depends on what you prefer. If you prefer high quality sound, select the Headphones option.
Actually this is a Windows 10 system issue. It’s impossible to get high quality sound from a bluetooth headset with an integrated microphone. You can consider using a wired headset, or even just getting a separate microphone.
Method 2: Pause other things that might be using bluetooth
Bluetooth audio poor quality issue is probably caused by poor bandwidth. If you have multiple things which are using bluetooth at the same time, your bluetooth headphones\headset may not have enough bandwidth. In that case, the audio quality can be low.
To fix the problem, you can disconnect other things and just leave the bluetooth headphones or headset. Then check to see if the sound quality improves.
Hopefully you find this article helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.