Your HyperX Cloud 2 headset stops working, and you may want to update the driver to fix the problem. But unfortunately, the HyperX Cloud 2 doesn’t use any headset drivers but firmware. If you want to fix the headset not working issue, you can try updating the firmware or the audio driver. Read on to learn how.
Update the firmware
HP keeps updating firmware for Hyperx Cloud 2 headset to improve the performance or fix some bugs for the device. If you want the headset to work properly in Windows 10, you need to update the firmware first.
You can download the latest firmware from HyperX’s site. Go to the HyperX’s website, and click on Download Firmware, then the firmware will be downloaded automatically. Once download is done, extract the file then double-click on the executable file (.exe) and follow the on-screen instructions to install the firmware.
Note: Ensure your HyperX Cloud 2 headset is connected to your PC while installing the firmware, or you can’t update the firmware successfully.
Update the audio driver
If you’ve updated the HyperX Cloud 2 firmware with no luck, you may want to update the audio driver. A faulty or outdated audio driver can cause your HyperX Cloud 2 headset to stop working.
You can update the audio driver via Device Manager:
1) Right-click on the Start menu button and select Device Manager.
2) Expand category “Sound, video and game controllers”. Right-click on your sound card device (for example, Realtek audio) and then select Update driver.
3) Select Search automatically for drivers. Then Windows will search for a new driver and install the driver automatically.
Alternatively, you can update the audio driver manually. Go to your device manufacturer’s website. Generally, drivers can be downloaded from the Support, Download or the Drivers section.
Tip: To update drivers more easily, you can use Driver Easy. Driver Easy can scan your system detect any problem drivers and allow you to update drivers with a few clicks. You can go to the vendor’s website to download Driver Easy, and then install it on your computer.
Hopefully you find the article helpful. If you have any questions, feel free to leave a comment below. I’ll get back to you ASAP.