Your HyperX Cloud 2 headset stops working, and you may want to update the driver to fix the problem. But unfortunately, the HyperX Cloud 2 doesn’t use any headset drivers but firmware. If you want to fix the headset not working issue, you can try updating the firmware or the audio driver. Read on to learn how.
Update the firmware
HP keeps updating firmware for Hyperx Cloud 2 headset to improve the performance or fix some bugs for the device. If you want the headset to work properly in Windows 10, you need to update the firmware first.
You can download the latest firmware from HyperX’s site. Just open this link then click on Download Firmware, then the firmware will be downloaded automatically. Once download is done, extract the file then double-click on the executable file (.exe) and follow the on-screen instructions to install the firmware.
Note: Ensure your HyperX Cloud 2 headset is connected to your PC while installing the firmware, or you can’t update the firmware successfully.
Update the audio driver
If you’ve updated the HyperX Cloud 2 firmware with no luck, you may want to update the audio driver. A faulty or outdated audio driver can cause your HyperX Cloud 2 headset to stop working.
You can manually update the audio driver if you want. Just head to the PC manufacturer’s website to download the latest drivers corresponding to the Windows 10 version you have (Not sure what Windows 10 version you have? Click this link for the instructions.).
If you don’t have the time and computer skills to update the driver manually, you can do it automatically with Driver Easy.
With Driver Easy, you can update a driver with just a few clicks.
1) Download and install Driver Easy Free on your computer.
2) Launch the application and click on Scan Now to detect any problem drivers on your computer, then you’ll see a list of drivers that can be updated.
3) Click the Update button next to the audio driver, then the driver will be downloaded automatically. Once download is done, you can install the driver with the step-by-step guide from Driver Easy.
If you use the Pro version, you can click the Update All button to update all drivers automatically. Besides, you’ll get full support and a 30-day money back guarantee.
Hopefully you find the article helpful. If you have any questions, feel free to leave a comment below. I’ll get back to you ASAP.