[Solved] Bluetooth is not available on this device

Your bluetooth stops working. When running the Windows troubleshooter, Windows gives you the following message:

Device does not have Bluetooth. Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capability to this computer.

That can be frustrating. But don’t worry. Below are five possible solutions you can try.

Method 1: Unplug and re-plug the power cable
Method 2: Restart Bluetooth Support Service
Method 3: Reinstall the bluetooth driver
Method 4: Update device drivers
Method 5: Update your BIOS

Method 1: Unplug and re-plug the power cable

Some Windows users have reported that the easy method to fix the problem is to unplug and then replug the power cable. Here’s how:

1) Turn off your computer.

2) Unplug the power cable from your computer for a few minutes, like 5 minutes.

3) Press the power button for around 10 seconds to drain the residual power.

4) Plug the power cable back in.

5) Turn on your computer.

Check to see if the bluetooth not available problem is resolved. If not, continue to try Method 2.

Method 2: Restart Bluetooth Support Service

Restarting Bluetooth Support Service may help fix the bluetooth not available problem. Here’s how:

1) On your keyboard, press Win+R to invoke the Run box.

2) Type “services.msc” into the Run box and click OK. Then the Services window will open.

3) At the Services window, right-click on Bluetooth Support Service and select Restart.

restart bluetooth support service

4) Once the service is restarted, right-click on it again and then select Properties.

5) At the Properties window, ensure Startup type is set as Automatic.

6) Restart your computer and check to see if the problem is resolved.

If the problem still occurs, continue to try Method 3.

Method 3: Reinstall the bluetooth driver

To fix the bluetooth not available problem, you can try reinstalling the bluetooth driver. Here’s how:

1) Open Device Manager.

2) Right-click on the bluetooth device and select Uninstall device. You probably will see the bluetooth device shown as an unknown device. In that case, right-click on Unknown Device and select Uninstall device.

3) After uninstalling the device, shut down your computer.

4) Unplug the power cable for around 5 minutes.

5) Press the power button for around 10 seconds to drain the residual power.

6) Plug the power cable back in.

7) Turn on your computer.

Check to see if your bluetooth works. If reinstalling the bluetooth driver doesn’t resolve the problem, you can try updating your device drivers. See Method 4.

Method 4: Update device drivers

The problem can be caused by outdated or missing bluetooth drivers and wireless adapter drivers. To fix the problem, you can try updating the bluetooth driver and the wireless adapter driver.

To update the drivers easily, you can use Driver Easy which is a third-party driver update software with more than 3 million users around the world. With Driver Easy, you don’t need to verify what your computer model is and any other computer skills. All you need is a few clicks.

Here’s how to use Driver Easy to update the bluetooth driver and the wireless adapter driver:

1) Download and install Driver Easy on your computer.

2) Launch the application and click Scan Now. Then Driver Easy will scan your computer to detect any missing or outdated drivers. The scan process will take a few seconds. After that, you’ll see a list of drivers that can be updated.

3) Click the Update button next to the bluetooth driver. Then the new driver will be downloaded automatically. Once download is done, you can install the new driver by following the step-by-step guide from Driver Easy.

4) After updating the bluetooth driver, update the wireless adapter driver.

Once done, restart your computer and check to see if the problem is resolved.

Method 5: Update your BIOS

If none of the above methods works for you, the last resort you can try is to update BIOS. You can go to your computer manufacturer’s website to search and download the latest version of BIOS, then install it on your computer.

Modifying BIOS incorrectly may cause serious system issues. It can even prevent your laptop from booting. So ensure you know what you’re doing. If you’re not sure, it’s recommended you contact the support of your computer manufacturer or other IT support for further assistance.

Hopefully you find this post helpful. If you have any questions, feel free to drop a comment below. I’ll get back to you ASAP.

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